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1. How do I report any problems with streets, alleys, or sidewalks that I find?

You can report any issues that you may have by calling 972-462-5150 or by filling out the Non-Emergency Request for Service form online.

2. What is a roadway repair versus a roadway replacement?

Roadway Repair

• Asphalt overlay
• Crack sealing
• Lifting
• Maintenance
• Pothole repairs
• Repairing cracked curbs
• Sidewalk panel replacements
• Street sweeping

Roadway Replacement

The roadway replacements are for complete replacements of large roadways in the City. Roadway Replacement includes a 5-year plan with the implementation of:

• Bids
• Bonds/funding
• Budget
• Construction
• Design

3. What is the City of Coppell’s budget planning process for Construction and Roadway Maintenance?

Please see our Planning for Projects and Services: Construction and Roadway Maintenance page on the City of Coppell website.

4. What is the process for a street, alley, or sidewalk repair once I call it in?

1. An assessment work order is created by Public Works Operations.
2. Public Works Customer Service Department goes on site to measure and assess. 

Size of Project

• If the repair is small, it will be assigned to our Infrastructure Maintenance Department in-house.
• If the repair is large, it will be added to the list of work that our contractors complete for us.

5. What is the process for a street, alley, or sidewalk repair if it assigned to the contractors?

There are two contractors that work with us here in the City on street, alley, and sidewalk repairs. Their areas are split down Denton Tap: one of them takes the Eastside and the other takes the Westside. The areas are also subdivided into quadrants and can be seen on the Alley, Sidewalk, and Street Repair map.

List of Work

The contractors receive a list of all the work in the quadrant they are currently working in. They decide, based on budget and severity, what items within that quadrant need to be taken care of. When the quadrant is finished, they move onto the next one, and so on and so forth. They do this until they run out of funds for that fiscal year.

Depending on where your location is and where the contractors are working, it may take up to a year or more for the repair to be completed, based on the fiscal cycle.

6. Who is responsible for the sidewalk in front of my house?

The portion of the sidewalk running parallel to your house is maintained by the City. The portion from your front step to the City sidewalk is the homeowner’s responsibility. It is important that a resident call the City at 972-304-3532 to have any portion or all of their sidewalk, curb, street, or alley evaluated when concerns arise. The City does not have the manpower to walk the neighborhoods to look for issues. You can also report any issues that you may have by filling out the Non-Emergency Request for Service form online.

7. What is the process of a sidewalk repair?

1. The damaged sidewalk is demolished and removed. 
2. The ground is compacted and prepared. 
3. Wood forms are set and rebar is placed. 
4. Concrete is poured and cures/dries typically for 24 to 72 hours. 
5. Control joints are sawcut and sealant is applied to expansion joints, if any. 
6. Landscaping and irrigation will be returned to their original state.

Contact

If you have any issues with your landscaping or irrigation after the work is all completed, please email Frank Garza or call directly at 972-462-5166.

8. Who is responsible for the alley behind my house?

The City of Coppell is responsible for the maintenance and repairs of the alley behind your home. You can report any issues that you may have by calling 972-462-5150 or by filling out the Non-Emergency Request for Service form online.