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A small cell installation, also referred to as "5G", consists of small radio equipment and antennas that can be placed on existing structures such as streetlights, the sides of buildings, or poles. They are used for transmitting data to and from a wireless device.
High-density placement is key for 5G/small cells because, in addition to the traditional low-band spectrum, they can transmit data using mid- and high-band spectrum-and those airwaves cannot travel as far. Each small cell installation requires three simple things: power; backhaul-fiber optic cable or microwave for transmission to the core network-and a permitted space for installation.
No, the City of Coppell has very little control over the permitting of 5G/Small Cell units. You can view the City of Coppell Design Manual for Installation of Network Nodes and Node Support Poles (PDF) for more information.
An Ally is an active member of the community who wants to work with new people to build bridges between diverse cultures, create understanding, and promote an inclusive, civically engaged community. Allies also share some important traits; view 16 Traits of Servant Leadership.
No - anybody can be an Ally! Coppellians of all generations, cultures, and tenures of residency in the City are encouraged to get involved in this unique program.
The Allies in Community program operates in cohorts. The same group of 30 to 40 community members and City staff meets from early fall (usually September) through late spring (Typically April or May); then a new cohort starts the following fall. Cohorts are formed via an application process that usually opens in the summer months. Check the main Allies in Community page at as well as the City of Coppell’s homepage for information on how to apply for the next cohort.
Allies meet about every six weeks on Saturdays from 9 am to 1 pm for a total of six sessions. In addition, Allies will attend community events and group workshops outside of regular Saturday sessions.
Sessions include information, education, and an open discussion with cohort members and DiversityWealth leaders centered around a different themed module each session (i.e. Identity, Trust, and Belonging). The structured format of the sessions is designed to create a safe and inclusive environment where all viewpoints can be expressed freely and respectfully. Off-site group workshops will include a hands-on activity to further explore the theme presented in the module, such as sharing a meal or exploring a new place.
The goal of the Allies in Community program is to first form relationships and understanding between cohort members by learning how people from diverse cultures and backgrounds make decisions, interact, and think in order to find common ground. Cohort members will then take what they’ve learned and share it with others, with the hope of creating a culturally inclusive environment where everybody feels welcomed and empowered to contribute to the community in a way that is meaningful to them.
Yes. All dogs and cats that live in Coppell are required to be registered with the City annually and to display both a current City tag and a current rabies tag on their collar at all times. To register your pet, you may visit most local veterinarians or the City of Coppell Animal Services Center and provide proof of current Rabies vaccination. The current cost of registration is $10 per year for a sterilized pet or $20 per year for an unsterilized pet. We also offer a three-year City registration tag which can be issued with a three-year rabies given within the same month as a new registration.
If you prefer to register your pet by mail, please provide current proof of Rabies vaccination, payment and the completed Application for Animal License (PDF). Mail to:Coppell Animal Services821 S Coppell RoadCoppell, TX 75019
Checks can be made to City of Coppell. Contact Animal Services for more information.
Yes. Both dogs and cats are required to be confined or restrained whenever they are off of the owners property, including parks and walking trails. If your animal is off leash, you could be issued a ticket for having an animal at large.
Yes. Citizens who walk their dogs are required to pick up and remove, in a sanitary manner, any waste left by that animal on any property other than that of the owner.
Call the Animal Services Department at 972-304-3515. Dogs that bark constantly and are disturbing neighbors is a violation of the City Ordinance.
Call the Animal Services Department at 972-304-3515 to report strays. We have a voicemail system for use, in the event that we are too busy to answer the phone or not available. Please feel free to leave a message with complete information. Messages are checked several times daily.
The adoption fee is $75 for a dog/puppy or $50 for a cat/kitten. Animals are spayed or neutered, microchipped, up to date on vaccinations and tested for Feline Leukemia Virus (cats)/Heartworms (dogs) according to what is age appropriate, for the animal.
Yes. We gladly accept new/used tangible items such as:
We also accept monetary donations that assist in the costs of spay/neuters, vaccinations, and the medical needs of the animals. Currently, we are especially in need of kitten food and cat litter.
Call the Animal Services Department at 972-304-3515. The Animal Services Department loans live traps and provides educational information sheets to City of Coppell residents. We like to try to assist with public education before recommending live trapping. Please give us a call at 972-304-3515 for assistance with your wildlife concerns.
The Dallas-Fort Worth Wildlife Coalition has some helpful information about various wildlife that can be found in our area.
The City of Coppell requires permits to verify that the construction or development will comply with building codes and zoning ordinances. The building codes and zoning ordinances are adopted by the City Council. The development projects are also inspected to insure that they comply with all current building codes.
If you smell gas, call Atmos at 866-322-8667, or call 911. To schedule an emergency Building Inspection (Gas Leak/Electrical Re-Connect) please call the Emergency Hotline at 972-304-3551.
Construction activity is only allowed between the hours of 7 am and 7 pm, Monday through Friday, and between the hours of 9 am and 7 pm on Saturday, Sundays, and legal holidays. An exception to these hours may be granted for special conditions.
For Special Events permits, please call 972-462-5100.
Common code violations include:
No. However, garage sales are only allowed twice a year. Garage sale signs may only be erected between the hours of 6 pm Thursday and 10 pm Sunday. Sign faces cannot exceed six square feet or be any higher off the ground than 36 inches. Signs may only be placed on private property and not on City right-of-way. No sign will be allowed within any street median or attached to any:
Certain restrictions apply. Please view the City Code on Municode for more information.
Yes. Rental properties are required to be registered with the City on or before January 31. Please visit the Rental Registration Program page for more information.
Yes. An inspection of the property is required only when there is a tenant change or upon becoming a rental and must be inspected prior to occupancy. Please contact the Building Inspections Division at 972-304-3500 or use the Citizen Self Service Portal to schedule an inspection.
No. To submit a complaint regarding mold please contact the Texas Department of State Health Services. For cleanup and remediation, please visit the Centers for Disease Control Prevention’s Mold page.
For more information, check out our "Illegal Signs Pay You" Program Brochure (PDF).
Making contact with the code compliance officer as soon as you receive notice to discuss the matter is crucial. Depending on the circumstances, the code officer may be able to grant an extension.
The 32,250-square-foot building will have a variety of uses, including:
The $17 million project will be primarily funded by the Coppell Recreation and Development Corporation (CRDC), a sales tax revenue fund that was established to undertake projects for youth and adult amateur athletics, entertainment and public gathering facilities, exhibition and museum facilities, parks and recreational facilities and more. Coppell voters re-authorized the CRDC’s use of sales tax revenue in the November 5, 2013 election.
Because the CRDC is almost entirely funded through sales tax, the majority of fund revenues are collected from non-Coppell residents that commute to the City for work or business reasons and from business to business transactions.
The mission of the Coppell Arts Center is to increase access to and public awareness of the arts.
Yes, the Arts Center does meet the CRDC criteria.
The Coppell Arts Center is planned to be 32,250-square-foot, one-story building, that will include:
There are three main areas:
In addition to the three main areas, there will be a gallery and studio space:
In 2015, after a presentation from Theatre Coppell, the idea of an arts center was revisited, and the City contracted with Corgan Architects to perform preliminary program and site planning for either the existing theater’s renovation, renovation and expansion, and/or an option for the construction of a new theater located in Old Town Coppell. This preliminary programming study (PDF) was reviewed by the City Council during their October 25, 2016 work session, and it was utilized to create the initial schematic design.
After much research, the Coppell City Council determined that City staff and the architect should begin focusing on the potential construction of a new arts facility located in Old Town. In January 2017, the Coppell City Council approved an architectural services agreement with Corgan for the proposed Coppell Arts Center.
In order to attract a wider range of shows and performances, the City Council decided that it would be necessary to increase the number of seats in the Main Theater to 441. The original plans included only 315 seats.
As we went through the business plan process, we learned that there is a distinction between a local theater, a regional theater and a national theater, said Mike Land, City Manager. The magic number for attracting those larger, regional shows is 440 seats. We want to ensure that the theater is viable into the future. The Black Box, or Flex, Theater will be primarily be used by our local arts groups, and the additional seats in the Main Stage Theater will not impact our local performers. This simply presents a lot of opportunity to bring in other shows.
As we went through the business plan process, we learned that there is a distinction between a local theater, a regional theater and a national theater,
The magic number for attracting those larger, regional shows is 440 seats. We want to ensure that the theater is viable into the future. The Black Box, or Flex, Theater will be primarily be used by our local arts groups, and the additional seats in the Main Stage Theater will not impact our local performers. This simply presents a lot of opportunity to bring in other shows.
One of our former Councilmembers told me that we don’t want to limit ourselves for the future because we don’t know where we’re going. That was probably the most insightful comment that I ever heard, said Councilmember Wes Mays. I think we need to be careful that we don’t underestimate ourselves here. As the theater was originally designed, it will be functional for our needs, but as we move forward, I think we would be limiting our potential if we don’t do an expansion. I’m usually not the one to go for spending more, but, in this case, I think it’s worthwhile.
One of our former Councilmembers told me that we don’t want to limit ourselves for the future because we don’t know where we’re going. That was probably the most insightful comment that I ever heard,
I think we need to be careful that we don’t underestimate ourselves here. As the theater was originally designed, it will be functional for our needs, but as we move forward, I think we would be limiting our potential if we don’t do an expansion. I’m usually not the one to go for spending more, but, in this case, I think it’s worthwhile.
Coronavirus Disease 2019 (COVID-19) refers to the cluster of viral pneumonia cases occurring since December 2019. According to an investigation by the U.S. Centers for Disease Control and Prevention (CDC), a novel coronavirus is found to be the causative agent.
According to information provided by the Center for Disease Control (CDC), symptoms of the virus include fever, feeling of discomfort, dry cough, and shortness of breath. People of older age or those with an underlying health condition are at a higher risk of deterioration in serious condition.
The main mode of transmission is through respiratory droplets. The virus can also be transmitted through contact.
The "incubation period" is the time it takes for you to develop symptoms after catching the virus. Most estimates of the incubation period for COVID-19 range from 1 to 14 days, most commonly around 5 days. These estimates will be updated as more data become available.
Members of the public are urged to go out less and reduce social activities such as group meals or other gatherings and maintain appropriate social distance with other people as much as possible. When in places where social distancing is difficult or impossible, wearing a mask is one of the most effective ways to stop the spread of COVID-19.
Maintaining strict personal and environmental hygiene is key to personal protection against infection and prevention of the spread of the disease in the community:
The abundance of news and updates about COVID-19 is making many people feel anxious. Put news reports in perspective and maintain a positive outlook. If you’re having trouble managing your concerns on your own, please reach out for help. You may find some of the resources below useful:
Stay at home and call your doctor if you are exhibiting flu-like symptoms such as a fever, dry cough, and/or shortness of breath.
The following are recommendations from the Center for Disease Control (CDC):
Due to patient privacy regulations and Health Insurance Portability and Accountability Act laws, Dallas County has not released any further information. Because Dallas County is not sharing that information, the City of Coppell is unable to share with the public because we do not have this information.
If you have having trouble paying your water bill, please contact City of Coppell Utility Billing at 972-304-3695. If you are in need of other assistance, please contact Metrocrest Services at 972-446-2100.
The City strongly recommends that everyone, including businesses, adhere to the social distancing guidelines as outlined by the Center for Disease Control (CDC), the State, and the County. We understand that many employees are anxious, and we appreciate your concern. Unfortunately, the City of Coppell is not a regulatory agency to enforce social distancing. Should you have a concern about safety at your workplace, including social distancing, please visit the OSHA website.
At this time, there are no changes to the regular trash and recycling collection schedule. Trash and bulk waste collection days are Mondays and Thursdays. Waste should be bagged or placed in a trash can with a lid and placed at the end of your driveway prior to 7 am on the date of pickup. Residential customers are allowed a maximum of 10 bags of solid waste per service day. Each bag should weigh no more than 40 pounds.
Recycling should be placed in a recycling bin. Yard trimmings may be bagged in a paper sack. Recycling and yard trimmings will continue to be picked up on Wednesdays.
Bulk waste consists of any materials not easily contained in a trash bag - and therefore not normally disposed of in a trash bag - such as but not limited to, swing sets, furniture, oversized acceptable solid waste, and brush too large to be cut and packaged per yard trimming guidelines. Bulk waste may not exceed two cubic yards per collection.
To learn more, visit the Republic Services website.
Yes, moving is allowed but is generally discouraged.
Due to the number of positive cases and how quickly the situation is evolving Dallas County has begun utilizing a summary report. This report includes a list of all cities with positive cases and is updated to their COVID-19 website on Tuesdays and Fridays.
Please see our Current Road Projects page on the City of Coppell website, there is a link to an interactive map on the page. These are private and public projects within the City.
Class, program, and rental policies and rates vary from facility to facility. Residents of Cypress Waters are non-residents of the City of Coppell and should refer to the non-resident guidelines and fees where listed. The following provides this information for some of the City of Coppell’s most popular facilities. Please visit the Residents section of the website for information on additional facilities.
Yes. To run for the Coppell Independent School District’s (CISD) School Board, prospective candidates must be:
CISD Board of Trustees are elected at-large for specific places (Place 1, Place 2, etc.) and must file in mid-January for the May election.
Visit the school board website for more details about elections and eligibility. A map of the CISD boundaries can be viewed on this page or by visiting the Coppell Independent School District’s enrollment page.
No. The City of Coppell elective office requirements state that candidates must have resided, for at least 12 months before the date of the election, within the corporate limits of the City, or within territory annexed into the City prior to the filing deadline. Those who live in Cypress Waters are residents of the City of Dallas.
No. Coppell’s boards and commissions applicants must be at least a one-year resident of Coppell and a registered voter in Coppell. Cypress Waters residents are non-residents of the City of Coppell. Other City of Coppell initiatives may accept non-residents on a case by case basis, but priority is given to those residing within the city limits.
Yes. There are several volunteer opportunities available through the City of Coppell as well as other area organizations. Please visit the Coppell Volunteers page for more information and registration.
No. Cypress Waters residents and businesses are in the City of Dallas and therefore police and fire services for Cypress Waters are provided by the City of Dallas. Learn more by visit the Dallas Police Department website and the Dallas Fire-Rescue Department website.
Students who reside in Cypress Waters will attend Coppell Independent School District schools, specifically Richard J. Lee Elementary, Coppell Middle School West, and then can choose to attend either the Coppell High School Ninth Grade Campus (CHS9) and then Coppell High School (10 to 12) or New Tech High at Coppell (9 to 12.) Learn more about Coppell Independent School District enrollment and school attendance zones.
Yes. Although the City of Coppell is just over 14 square miles in size, the Coppell Independent School District (CISD) boundaries span more than 23 square miles and serves students in the cities of Coppell, Irving (parts of Valley Ranch and North Irving), Dallas (Cypress Waters), and Lewisville. A small part of Grapevine is in the CISD boundaries, but it is commercial. All who live in district boundaries, including those who live beyond the City of Coppell, pay the same CISD tax rate.
Students of and employees who work for the Coppell Independent School District and live in Cypress Waters (and other non-residents of the City of Coppell) are eligible for a free, limited use library card from Cozby Library and Community Commons regardless of residency. Please visit the Library’s account page for more information.
Yes. Generally, eligibility is determined by age or grade and/or residency within the Coppell Independent School District boundaries. Please check each association’s website for complete information:
No. Since Cypress Waters residents are non-residents of the City of Coppell and Cypress Waters businesses are located within the city limits of Dallas, the City of Dallas provides these services to Cypress Waters residents and businesses. Information about these services can be found on the City of Dallas Sanitation Service page, Water Bill page, and Animal Services page.
Check your voter registration status.
Use the following links to request an Absentee Ballot, depending on which county you reside in:
View a Map of Coppell Voter Precincts (PDF).
Use the following links to find out what’s on the ballot, depending on which county you reside in:
Meet your elected officials by visiting the City Council page.
Please email the Environmental Health Department or call at 972-462-5110. You can also report any issues by filling out the Non-Emergency Request for Service form online.
Environmental Health works directly with Republic Services and is your best contact for trash/recycling. You can reach the Environmental Health Department at 972-462-5110.
Any Coppell Fire Station will do free blood pressure checks without an appointment, granted station personnel are at the station and not on a call.
The Coppell Fire Department provides CPR and first aid instruction through Life Safety Park.
Coppell welcomes guests into our fire stations as part of our community and educational outreach. Fire station tours are conducted for:
All tours are personalized for each group based on the age and skill level of the participants. We will show you the fire trucks and the equipment we use, as well as where we live and eat every day.
Please contact Coppell Fire Department Administration at 972-304-3512 or Life Safety Park at 972-462-5371 or 972-462-5373.
The Coppell Fire Department is unable to host children’s birthday parties. We would be glad to schedule a tour for your birthday child or group under 25 people, but please make other arrangements for refreshments and gifts.
Car seat installation instruction is provided by Life Safety Park at:820 S Coppell RoadCoppell, TX 75019
If you would like schedule an appointment for Life Safety Park staff to inspect and provide education in car seat installation, please fill out an online request form.
Appointments are encouraged to ensure we can properly assist you, but should you have any questions or immediate concerns, please give us a call at 972-462-5371 or 972-462-5373.
Every smoke detector has a test button, usually in the center of the detector. Press the test button and hold it for a few seconds. If it is working correctly, the alarm will sound and will automatically stop when you release the button. Remember to test your smoke detector monthly and change the batteries twice a year.
The Coppell Fire Department will come and assist you with replacing your batteries or installing a smoke detector. Contact Coppell Fire Department Fire Administration at 972-304-3512.
The Fire Department will respond to an emergency unlock of your vehicle if there is a child or pet inside the vehicle or the engine is running.
Call 911 for the Coppell Fire Department to respond.
Technicians from the Utility Operations Division can turn your water meter off for you to make repairs on your private water line. Call 972-462-5150 Monday through Friday between the hours of 7 am and 4:30 pm for this service. After repairs are completed, you can arrange to have Utility Operations personnel turn your water meter back on by calling the same number.
After normal business hours, on weekends and holidays, for emergency situations call 972-462-5150 and the phone system will immediately page the on-call technician. The technician should return your call within 15 minutes to get the necessary information regarding the problem. You will be asked to leave your name and phone number so the technician can return your call. You may also call Non-emergency Dispatch at 469-289-3270.
We do not take outdated medications; however, the City holds a contract with Republic Services for household hazardous waste removal. For assistance, call 817-953-7214.
The City holds a contract with Republic Services for household hazardous waste removal.
For assistance, call 817-953-7214.
This is an intentional flushing of the city’s water system which is done on a routine basis by the public utilities department to remove sediment from lines and keeps the entire water distribution system refreshed. Although it may appear to waste water, "flushing" the hydrants is part of a routine maintenance program necessary to maintain the integrity of the water system and to continue to deliver the highest quality water possible to our customers. Flushing of the dead-end fire hydrants is a State of Texas requirement by the Texas Commission on Environmental Quality.
Any further questions, please contact Coppell Public Works Department at 972-462-5150.
We currently do not offer opportunities to complete community service hours through our department.
All fire apparatus are equipped with Advanced Life Support (ALS) and Paramedics to respond to medical calls. At times, all ambulances may be busy with other medical calls or may be too far to respond. Therefore, a fire engine is also dispatched to get there faster and begin patient care.
The proper procedure to fill the pool is with your own water hose.
Emergency lights and sirens are used only when responding to a call. Apparatus responding to calls are frequently cancelled, or the first arriving unit determines that the call is not an emergency and tells the units to respond in a non-emergency mode, or to return to their station.
Bonfires, trench burns, garbage/waste disposal fires and related outdoor burning are prohibited in the City of Coppell.
The fire department personnel work 24 hours on duty and 48 hours off. The department is divided into three shifts (A, B, C). The stations are staffed 24/7 year-round including holidays.
Crews work 24-hour shifts and must provide their own meals. To provide the most effective and rapid care, the crews take the apparatus to the stores so they can stay in service and respond to any emergencies that occurs in the city.
Please contact Building Inspections at 972-304-3500.
No. Except for authorized public displays, fireworks are illegal to possess or discharge inside the city limits of Coppell.
Please submit any request for fire incident reports as an open records request through the City of Coppell City Secretary office.
In order to help process an insurance claim or meet other obligations, contact fire administration personnel or call at 972-304-3512. They can assist you in obtaining an ambulance report/medical record. Please contact the Fire Department EMS Chief at 972-304-3512 with your request at your earliest convenience and we will assist you through the process.
Due to Health Insurance Portability Protection Act (HIPPA), a request for an ambulance report/medical record must be made in person with proper picture identification or by completing the appropriate notarized Medical Authorization Form (PDF) and submitting it to our office. The appropriate documentation must be submitted prior to the release of an ambulance report/medical record.
Coppell Fire Department outsources ambulance billing records to Emergicon. If you have any questions regarding your bill, please contact them at 877-602-2060.
Four certified Fleet Technicians/Emergency Vehicle Technicians, one Inventory Control Specialist, and one Fleet Services Manager are the staff members that maintain Fleet Services.
Fleet Services has received the D/FW Clean Cities Bronze Fleet Award
Fleet Services has been named as one of the 100 Best Fleets in the Americas. They received the following places in awards:
Awarded the ASE Blue Seal of Excellence from 2011 to 2020.
Currently, the City operates 176 on-road vehicles plus 138 other pieces of off-road equipment.
The City’s operates a fleet which has an approximate average age of 4.2 years.
In Fiscal Year 2018 to 2019 the City’s fleet accumulated 1,168,539 miles.
Current value exceeds $15,000,000.00.
During the project planning, a random test of 63 residential meters, conducted by a third party, revealed that the old meters were registering, on average, about 90% of the water actually used. The test also found that of the 63 meters, five meters, or 8% of the meters tested, were registering no usage. Since that testing, the City found that on average, at any given time, there were approximately 700 meters, or 5% of the old system’s meters, that were not registering usage.
With the more accurate meters, it is very possible that members of the community will receive bills that are higher than statements for a corresponding month in a previous year. It is highly likely that comparing consumption history of the old meter to the new meter will be significantly different for many customers because their old meter was not registering all of their water usage. For some, it is possible their old meter had not been registering any usage. In both instances, customers can expect to receive a larger bill than they did previously.
It is also possible that customers could receive bills lower than previous if they utilize the customer portal to monitor how much water they are using and adjust their usage. For example, many of us do not realize how much our irrigation system uses or how much water is used when we shower. Reducing the time our irrigation systems run or reducing the length of our showers could have an impact on consumption, resulting in a lower water bill.
The MyH2O Customer Portal provides residents and businesses with access to usage data from their new meters. Residents and businesses are able to more closely monitor their water consumption and adjust their usage accordingly. In addition, a leak alert can be set that notifies the account holder if the system is detecting a leak at their home or business. The customer can also setup usage alerts which will generate an email when the account registers the usage established by the account holder. In short, customers have the tools and data they need to better plan and "Get to Know Your H2O."
This project was the result of listening to our customers. Specifically, the purpose of this project was to provide customers with a water meter system that accurately registers usage, utilizes technology to proactively provide effective and efficient customer service, and provide our customers with easy access to water usage information.
The new system addresses the accuracy concern. During the development and investigation phase of the water meter project, a random test of old meters found meters to be registering approximately 90% of actual water consumption. As a result, some customers were not being charged for their full water usage. The new meters register with an accuracy of at least 98.5% of actual consumption. With improved accuracy of the new meter, customers’ bills more precisely reflect charges for actual water usage.
The new meter system enhances the customer experience by allowing staff to provide proactive rather than reactive customer service. Previously, staff only saw how much water a customer used once a month when the meter was read for billing purposes. The new system allows staff to monitor the system for potential leaks and unusual consumption throughout the month. Staff is able to research situations and contact a customer sooner than they could under the old system. In addition, staff had no way to answer consumption questions from customers who had the older analog meters. Customers with the radio meters required staff to go to the meter to download consumption information.
The new system provides staff with the ability to access information for all customers who call with questions. The new meter system also helps customers gain deeper insight and understanding on how and when they use water. The new system provides customers with access to a Customer Portal where they can:
Previously, the City used three types of metering systems and multiple meter brands that ranged in age from three years to over 10 years. This variability posed operational challenges for City staff. The Advanced Meter System project has one type of system and one brand for all meters, which better equips City staff to maintain operations, manage inventory, and provide all customers with the same level of customer service.
Yes, a standard meter key (pictured in this FAQ) will open the lid and can be purchased at Ace Hardware, Home Depot, or Lowe’s. Customers are also welcome to stop by Town Center at 255 Parkway Boulevard during normal business hours to view a display water meter, box, and lid, and request a demonstration of how to use the key. Please note, the meter box lid has a wire that connects the transformer mounted in the lid to the meter. It is important to be careful when removing the lid so the wire does not get disconnected.
Currently, it is unknown.
The advance water meter system brings improved accuracy as compared to the old water meters. During the development and investigation phase of the project, old meters that were tested were found to only be registering approximately 90% of actual water used and some were registering no usage. The new automated readers register at least 98% of actual water usage.
To verify meter accuracy, every meter shipped by Sensus is tested for accuracy according to American Waterworks Standards before leaving the factory. All test results are attached to the meter to ensure accuracy and quality. The City has also contracted with Siemens to randomly select and test water meters each year to determine if the meters are accurately reading usage. The meters are sent by Siemens to a third party for testing and the results are shared with the City Council.
The meter data display looks similar to the numbers on a car odometer and has nine digits. The digits on the meter represent the number of gallons consumed down to the one one-hundredth of a gallon. The last two digits after the decimal can be used as leak indicators to detect continuous water flow through the meter.
Unlike old analog water meters, the new Sensus meters do not have a "Star" in the center to indicate a leak. As reflected in the picture, the new meters have two digits to the right of the decimal. The furthermost digit indicates hundredths of gallons and is considered to be the leak indicator. If the last digit is moving, then water is flowing. Low flow would be indicated by this digit moving slowly when all valves are closed in the irrigation system and the residence.
Customers can also see how much water is used each hour, each day or each month on the customer portal. Usage alerts can also be set by customers who access the customer portal.
No, the meter sends updates to the customer portal periodically throughout the day.
There are properties in Coppell that experience water pressure in the 80 to 95 pounds per square inch (PSI) range. The pressure in the vast majority of the water system is less than 80 PSI. Residents can reduce the pressure by hiring a plumber to install a pressure reducing valve behind their water meter. If you have questions about the water pressure at your residence, please contact the Public Works Department at 972-462-5150.
The Customer Portal Setup webpage provides instructions and videos on how to set up your customer portal. If you have additional questions, please call 972-304-3695.
Rates are determined each year after projecting consumption levels and reviewing the rates supplied by Dallas Water Utilities and Trinity River Authority. The impact of the new water meter system on consumption will need to be evaluated along with the impact of rate increases from both entities. The City can no longer absorb increases from those entities through an increase in the number of customers as the City has moved from a growth to maintenance stage.
No. City staff did cite the uncertainty of the impact of the new water meters on customer consumption as a reason for not increasing rates. The installation of the new advanced water meter system provides more accurate meters which could impact consumption. Some customers may experience higher bills because their old meter had slowed and was not measuring all consumption. However, other customers may use the new customer portal to monitor and reduce consumption, which will lower the water bill.
In addition to the uncertainty regarding the impact of more accurate meters on customer consumption on revenue, staff evaluates the impact of rate increases from Dallas Water Utilities (DWU) and Trinity River Authority (TRA) on the cost of operations. Historically, the City absorbed rate increases from both entities due to Coppell’s growth and expanding customer base. Coppell has moved from the growth to maintenance stage and can no longer absorb increases from those entities, which resulted in the rate increases implemented each of the past three years and the anticipated increase for this year. However, staff cited the following reasons to support why a rate increase would not be necessary to cover costs related to DWU and TRA:
Staff concluded that the current rates, based on a similar consumption by our customers, should generate the necessary revenue to cover the operating costs of the Water and Sewer Fund as well as provide funding for the infrastructure needs of the water and sewer system. The primary funding source for the water and sewer system is water and sewer rates. The water and sewer fund does not receive any funding from property or sales tax revenue. Therefore, rates are set at a level that provide the necessary revenue to cover the cost of operations and maintenance of the water and sewer infrastructure.
An easement is a nonpossessory right to use and/or enter onto the real property of another without possessing it. View the different types of easements:
Information on whether your property is in a flood hazard area can be found through the Federal Emergency Management Agency (FEMA) resources:
From the Texas811 FAQ website: "Sometimes there may be contractors doing work around your property that may have called in a ticket. Contact Texas811 by dialing 811 (you will need your ticket number), and we can look into this for you."
The Coppell Life Safety Park is a joint public education venture between several City of Coppell departments, but is run by the Fire Department. The Coppell Life Safety Park provides a comprehensive learning environment for children, families, corporate citizens, and the general public regarding overall life safety education programs. Education is provided primarily through school field trips, scout visits, and other public classes scheduled throughout the year. Sample topics covered at Life Safety Park include, but are not limited to:
Life Safety Park is staffed by two full-time fire department employees, who serve as the public safety educators. For certain scheduled classes and events, additional staffing is provided by off-duty firefighters and police officers. Coppell’s Emergency Management Coordinator is also housed out of Life Safety Park, and overseas the onsite Emergency Operations Center.
We welcome students from public and private schools, homeschools, daycares, as well as Boy Scouts and Girl Scout troops, and other civic organizations for scheduled "study trips." We welcome public visitation to tour the facility, but due to potential scheduling conflicts, we ask that you call ahead to make arrangements. We are always working to increase and innovate our programs so please keep checking our website for program updates and availability.
If you are interested in scheduling a field trip for your class(es), please register online and view all available trip dates.
If you are interested in having your child visit Life Safety Park, please talk to your child’s teacher about scheduling a field trip. You may also register your child for our free safety classes available during CISD Spring Break, Summer Break, and Winter Break. Check our Calendar to view all available trip dates.
The Emergency Operations Center (EOC) is a central facility responsible for ensuring municipal operations are maintained throughout unforeseen events. The EOC is a location from which local government can provide interagency and interdepartmental coordination and executive decision making in support of incident response and recovery operations. It is specially designed with reinforced construction materials, and equipped with advanced technological audio/video equipment. In the event of EOC activation, representatives from the public safety, emergency response, and various support agencies within each city department are called in to coordinate and enact the City’s Emergency Operations Plan.
For more information on the Emergency Operations Center and Emergency Management, see the Emergency Management page.
We are currently coordinating with Coppell ISD, private schools, and homeschool groups to plan their study trips during the fall and spring semesters. Free CPR/AED classes are still offered once a month. Other specialty classes are available and advertised throughout the year. Please register online and you can also find a current calendar of events.
While we will do our best to accommodate "walk-in" tours, we still encourage you call or contact us ahead of time to make visitation arrangements, as we anticipate full schedules during the year. Jeeps are not a part of the tour, and tours do not include a safety lesson. Please understand that tour opportunities may vary and space may be limited.
We also highly recommend that you register for classes online in advance. This ensure that we are able to communicate with you regarding class updates or changes, and will also guarantee that you or your child will receive all the important take-home class materials the goodies!
All tours, programs, classes and activities at the LSP are free to our visitors! Life Safety Park is funded by the City of Coppell’s Recreation Development Corporation (CRDC), under the Bold Vision, Big Impact Campaign.
The jeeps are a unique educational tool for our younger visitors. They give our kindergarteners and 1st graders the opportunity to practice their motor vehicle and pedestrian safety skills that they learned in the Life Safety Park classroom. Due to size and weight limitations, the jeeps are limited to our younger visitors. We welcome our older visitors to continue to practice their pedestrian safety skills on Safety Town. If you would like your kindergartener or 1st grader to learn and practice motor vehicle safety skills, please talk to your child’s teacher about scheduling a trip for their class to come visit us during the school year; or, you may check back during school breaks for public-registration classes.
The Life Safety Park (LSP) playground is open to the public from sunrise to sunset, accessible through the new gate adjacent to the parking lot. The playground will be closed to the public during classes and private events. As such, playground availability is subject to change without notice. No LSP staff members will be present on the playground; therefore, children playing on site will require responsible supervision at all times. The playground does not include access to Safety Town. If you would like a tour of Safety Town, please call ahead to schedule a tour.
Any Coppell community group, organization, or business is welcome to use the classrooms for meetings. There is no fee to use the facility, but it is required that all attendees learn a valuable life safety lesson while here, taught by Life Safety Park staff. Meeting space and time is limited. See Life Safety Park’s Meeting Spaces page for more information.
At this time, we are not currently scheduling birthday parties, showers, receptions, or other social functions.
Of course! Life Safety Park is staffed by two full-time fire department employees, who serve as the public safety educators. For certain scheduled classes and events, additional staffing is provided by off-duty firefighters and police officers. The men and women of our public safety departments enjoy sharing their knowledge of their jobs with visitors, so please be sure to thank them for their service!
Options for handling a citation are listed on the citation, or visit our Citation Payment Options page. If you have any questions concerning the listed options, contact the court.
View the Fine List (PDF) for fine amounts for common violations that are filed in the Coppell Municipal Court of Record. However, if you need to get information regarding your particular citation, you must call the Municipal Court at 972-304-3650, during regular office hours of Monday through Thursday from 8 am to 5 pm or Friday from 8 am to 2:30 pm. Have your citation and driver’s license number in-hand before calling.
The Court currently accepts payment in the form of:
Temporary checks are not accepted. Please bring a picture ID if you plan to make a payment with either a check or credit card.
Your due date for your citation is above your signature on the citation. However, if you pay and resolve your citation before your due date, you do not need to appear. If you have missed your due date, contact the Court at 972-304-3650 for information on your warrant status.
Changes in court dates (continuances) may not be requested by phone. Requests for continuances must be made in person or in writing on or before the scheduled court date.
For information regarding facility closings or delayed openings, please refer to the City of Coppell’s online event calendar or call the Court at 972-304-3650.
Refer to the Jury Duty page; it will inform you if your presence is still required or not.
Records of judiciary, including the Coppell Municipal Court Number 1, are not subject to the provisions of the Public Information Act. However, if you would like to view Court records, or request copies of records, you may use our online Public Records Portal.
Property owner information can be found on the County Appraisal District website. The majority of property in Coppell is located in Dallas County, with the remainder in Denton County:
A pre-development conference is a preliminary informational meeting between an applicant and staff. This meeting is used to help the applicant prepare to submit a development application, and/or identify any major issues that the proposed project may encounter after submittal.
A pre-development conference is recommended when submitting for any development projects. These meeting occur on Tuesday mornings. If you would like to schedule a pre-development conference, please call 972-304-3678.
The City of Coppell does not have copies of surveys or plot plans. Typically, when you purchase a piece of property you should be given a survey or plot plan. To obtain a survey for a particular piece of property contact a certified surveyor.
For Zoning questions, please contact the Planning Department at 972-304-3678 or email the Planning Department.
The Zoning Ordinance Regulations can be found online at the Municode Library website.
We have a variety of maps that can be found on our Maps page, including:
Please contact the Planning Department for verification at 972-304-3678 or email Planning.
All applications must be submitted online through the Customer Self Service Portal or by emailing Planning, rather than in person. Please refer to the Planning Application and Virtual Meeting Process (PDF) for more detailed information.
Access the Homeowner’s Association folder on Laserfiche.
Homeowner’s Association information can be updated by filling out the Homeowner’s Association Contact Update Form (PDF) and following the instructions listed.
The City is 14.71 square miles.
The City’s population is 41,440 as of January 1, 2020.
The Planning and Zoning Commission is a recommending body to the City Council on all zoning, platting, and development matters. They are the Site Plan approval authority and have been granted the right to approve Final Plats in some instances.
The Planning and Zoning Commission meets every third Thursday of each month at 6:30 pm in the Council Chambers.
Call the Planning Department at 972-304-3678, and ask to speak with a planner on staff. The zoning cases are listed on the Planning and Zoning Commission and City Council agendas posted in City Hall at least 72 hours prior to the respective meetings, and are published in the Citizens’ Advocate newspaper. Planning and Zoning Commission Agendas, Minutes and Packets are available in the Public Document Database. The Agenda/Packet is available the Friday before the scheduled meeting.
All property owners on the most recently approved tax roll located within 200 feet of the zoning change request are notified by mail at least 10 days prior to the Planning and Zoning Commission meeting. A zoning notification sign is also placed on the subject property 10 days prior to the hearing and remains on the property until the City takes action on the request.
Send in your written opposition to the Planning Department prior to the Planning and Zoning Commission meeting. The Planning staff may be contacted to obtain detailed information on the case. A staff report is available the Monday before the Planning and Zoning Commission meeting. Encourage all surrounding property owners to attend the public hearing.
Yes. It would take an affirmative vote of at least three-fourths of all the members of City Council (6 out of 7) to overrule a recommendation of the Planning and Zoning Commission that a proposed zoning change be denied.
The protest must be written and signed by the property owners of at least 20% of either the area of lots or land covered by the proposed change or the areas of lots or land immediately adjoining the area covered by the proposed change, extending 200 feet from that area.
The Comprehensive Plan is a long-range plan intended to direct growth and physical development of a community for decades. The Plan includes policies relative to physical development, transportation, parks and open space, and economic development. It provides for the distribution and relationship of various land uses. The plan also serves as a basis for future development recommendations.
Whereas, the Zoning Ordinance regulates the use of land and site development. It controls size of land area, size of yards, building coverage, height of structures, amount of landscaping, among several other things. Any violation of the Zoning Ordinance carries a penalty of up to $2,000 dollars for each offense.
The Coppell Police Department does not investigate these offenses. If this has happened to you contact the Dallas County District Attorney’s Office at:District Attorney’s Check Division133 N Riverfront BoulevardLB 19Dallas, TX 75207-4399
HoursMonday through Friday8 am to 4:30 pm
If you are an Coppell resident or your information has been used fraudulently in the City of Coppell, you should make a police report with us. You should refer to the Federal Trade Commission’s website and follow the recommended steps to help you restore your credit. If you believe someone has been arrested or issued a citation using your information, then you will need to contact the law enforcement agency where the incident occurred.
You should make a police report, as this is necessary in order to initiate a fraud alert with the major credit reporting bureaus. If this has happened, you will also be referred to the Internal Revenue Service (IRS), as certain IRS forms have to be completed. Please follow the guidelines and prevention strategies on the IRS website.
Immediately contact your bank in order to close the account, and file a police report in the jurisdiction where the checks were passed. Your checks may have been stolen or someone may have created counterfeit checks using your bank account and routing numbers. Please work with your bank to provide specific information when and where your check was passed; provide witness and suspect information if known and the name and contact number for the bank investigator if one has been assigned.
Immediately contact your credit card company in order to close the account, and file a police report for credit card/debit card abuse with us if the transaction occurred in Coppell. You may also make a police report with us if you are a Coppell resident and your card was used online.
You should file a complaint with the Internet Crime Complaint Center (IC3), a central repository for Internet related crime coordinated by the National White Collar Crime Center and the Federal Bureau of Investigation (FBI). The IC3 forwards complaints to the Coppell Police Department when it appears the fraudulent activity is occurring in Coppell. Since the suspects involved in these types of crimes are often overseas and typically use fictitious names, addresses, phone numbers, and email addresses, the Coppell Police Department is sometimes limited in what it can do to investigate. Please refer to the IC3 website and the "Little Black Book of Scams" Booklet (PDF) to learn more about the different types of frauds and schemes and how to protect yourself from being victimized.
The Request for Confidentiality of Information Maintained by the City of Coppell Utility Department form was sent to inform all Coppell utility customers concerning the release of information pursuant to the Public Information Act and provide our customers with a method for keeping their information confidential.
No. While the Texas Public Information Act specifically allows Governmental Utilities to release addresses, telephone numbers, and account information, the state and federal laws specifically prohibit the release of anyone’s social security numbers. Completion of the Privacy form provides additional support to the City to withhold account information from public disclosures.
No, the City does not charge for this service and has no plans to charge for this service. In the event it was determined that there was a cost to provide this service, staff would be required to bring an agenda item to the Council for their consideration and approval. Again, this is a free service, and there is no plan to charge to keep your information confidential.
Please complete the Request for Confidentiality of Request form. If you encounter any issues, please contact Utility Billing at 972-304-3695.
Stormwater discharges are generated by runoff from land and impervious areas during rainfall. Surfaces like driveways, sidewalks, and streets prevent stormwater from naturally soaking into the ground.
For emergencies such as an immediate threat to the public please call 911. For all others, please use our online Non-Emergency Request for Service form.
Improper disposal of yard waste can be an issue when washed into creeks. This can increase nutrient levels that encourage algae growth and decrease oxygen levels. Both decrease the water quality.
Stormwater can carry litter, sand, bacteria, oil, and other chemicals as it flows to our streams, rivers, ponds, and wetlands. Runoff from paved surfaces may contribute to large amounts of polluted stormwater. Cleaning up stormwater not only benefits our neighborhoods and town, it also benefits the entire network of water bodies and land that make up our watershed.
In the City of Coppell, stormwater quality is regulated at the federal level by the Environmental Protection Agency (EPA), the state level by the Texas Commission on Environmental Quality (TCEQ), and at the local level by the City of Coppell Environmental Health Division.
As authorized by the Clean Water Act, the National Pollutant Discharge Elimination System (NPDES) permit program controls water pollution by regulating point sources that discharge pollutants into waters of the United States. Point sources are discrete conveyances such as pipes or man-made ditches. Individual homes do not need an NPDES permit; however, some industrial, municipal, and other facilities must obtain permits if their discharges go directly to surface waters.
In 1987, Congress amended the Clean Water Act to require a comprehensive nationwide program for addressing polluted stormwater. The National Pollutant Discharge Elimination System (NPDES) is the resulting program. The state assumed the authority to administer the NPDES program in Texas and the Texas Pollution Discharge Elimination System (TPDES) is the resulting program.
The City of Coppell has to develop, implement, and enforce a Stormwater Management Program (SWMP). The goals of the Plan are to:
For more information, see the current Stormwater Management Plan (PDF).
Per the TCEQ, Texas Pollution Discharge Elimination System (TPDES) General Permit Number TXR040000, the Stormwater Management Plan (SWMP) must provide a listing and description of best management practices (BMP’s) developed to prevent stormwater pollution to the maximum extent practicable. BMP’s are required to be developed to satisfy five stormwater quality minimum control measures:
For more information, see the 2018 Annual Report.
Most street lights are maintained by Oncor Electric. Please call 888-313-6862 or use the Oncor Streetlight website to report a problem with a street light. When reported online, a confirmation number is issued and you can leave your information for questions or be notified when the repair has been made.
The newer street lights along Sandy Lake Road, Denton Tap Road, and Freeport Parkway are maintained by the City of Coppell. Please call 972-462-5168 to report problems with these lights.
Some Home Owners Association (HOAs) maintain their own lamps within the neighborhood, usually at entrances to the subdivision. To contact the HOA and let them know of an issue, please see the Homeowner’s Association Contacts list. These are the HOAs that maintain their own street lamps:
Street lights are originally installed by developers of neighborhoods according to City standards that are dictated by our ordinances. In general, one street light should be installed at each street intersection and then additional lights should be installed at other locations along a residential street so that they are not farther than 600 feet apart nor closer than 150 feet apart.
It is important to note that street lights are not intended to illuminate the fronts of buildings; in fact, they are designed not to do so (by directing the lighting downward). They are also not intended to illuminate the entire roadway or sidewalk. Instead, they are intended to help motorists and pedestrians navigate a neighborhood in the dark by pointing out where the intersections (and cul-de-sacs) are and, in the case of midblock lights, drawing you along the roadway towards the next intersection.
If you believe that street lights are farther apart than 600 feet in your neighborhood, please call 972-462-5150 to see if an additional light can be installed. If the lights in your neighborhood do meet the City standards, the City will not install any additional lights. However, the Home Owners Association (HOA) can pay to have additional lights installed (provided they meet our minimum spacing standards and the HOA acquires consent from the adjacent residents). The cost of installing a street light is usually about $7,500 depending on the amount of boring that the power company would need to do. Also, in some cases, homeowners would need to dedicate a utility easement on their property.
You can report any issues that you may have by calling 972-304-3532 or by filling out the Non-Emergency Request for Service form online.
The roadway replacements are for complete replacements of large roadways in the City. Roadway Replacement includes a 5-year plan with the implementation of:
Please see our Planning for Projects and Services: Construction and Roadway Maintenance page on the City of Coppell website.
There are two contractors that work with us here in the City on street, alley, and sidewalk repairs. Their areas are split down Denton Tap: one of them takes the Eastside and the other takes the Westside. The areas are also subdivided into quadrants and can be seen on the Alley, Sidewalk, and Street Repair map.
The contractors receive a list of all the work in the quadrant they are currently working in. They decide, based on budget and severity, what items within that quadrant need to be taken care of. When the quadrant is finished, they move onto the next one, and so on and so forth. They do this until they run out of funds for that fiscal year.
Depending on where your location is and where the contractors are working, it may take up to a year or more for the repair to be completed, based on the fiscal cycle.
The portion of the sidewalk running parallel to your house is maintained by the City. The portion from your front step to the City sidewalk is the homeowner’s responsibility. It is important that a resident call the City at 972-304-3532 to have any portion or all of their sidewalk, curb, street, or alley evaluated when concerns arise. The City does not have the manpower to walk the neighborhoods to look for issues. You can also report any issues that you may have by filling out the Non-Emergency Request for Service form online.
If you have any issues with your landscaping or irrigation after the work is all completed, please email Frank Garza or call directly at 972-462-5166.
The City of Coppell is responsible for the maintenance and repairs of the alley behind your home. You can report any issues that you may have by calling 972-304-3532 or by filling out the Non-Emergency Request for Service form online.
Yes, this is a legitimate letter from Texas Power Switch inviting you to join the program. With the approval of the City Council, the City of Coppell has partnered with the Texas Power Switch to help residents save money on their electric bills.
You do not need to take any action if you received a letter that was addressed incorrectly. Because we value your privacy, the City of Coppell did not provide Texas Power Switch with personal information about residents. Instead, Texas Power Switch opted to purchase a mailing list from a third-party vendor. The City of Coppell cannot guarantee the accuracy of the mailing list that was purchased by Texas Power Switch. Some of the names and/or addresses on this list may be incorrect.
If your utility bill and other official communications from the City of Coppell reflect your correct name and address, there is no need to update your contact information with the City of Coppell.
There is no cost to the residents to sign up for the program, and there is no obligation to switch energy providers.
No, you are under no obligation to switch providers if you sign up to participate.
If required by your current contract, residents will have to pay an early termination fee with their current provider if they cancel prior to their contract end date.
There is no cost to the residents or the City for this service, nor does the City receive any compensation.
This is simply a way for the City of Coppell to help residents find the best rates on electricity!
If you wish to report a traffic signal light out, damaged, malfunctioning, or would just like information on how traffic signals operate call Public Works Operations at 972-462-5150 Monday through Friday 7am to 4:30pm. For emergency situations after normal business hours and on weekends and holidays, call Coppell Police Dispatch at 972-304-3610. To report a traffic signal issue electronically, use the Non-Emergency Request for Service form.
The following table contains signals that are partially within the city limits of Coppell but maintained and/or owned by other jurisdictions.
The following table contains are near the city limits of Coppell but maintained and/or owned by other jurisdictions.
No, the City of Coppell does not record or retain any video from the cameras in its traffic management system. The cameras you see on top of the traffic signals are used to detect traffic for the operation of the traffic signal and to also help engineers monitor traffic flow in the city at any given moment. If you need assistance with records for an accident or traffic ticket, please contact the Coppell Police Department at 972-304-3620.
Yellow time is calculated using a nationwide standardized equation based on the speed of traffic on the roadway. The majority of Coppell’s major roadways have speed limits around 40 miles per hour; consequently, a yellow time of about 4 seconds is used at most traffic signals.
The all-red time is also calculated using a nationwide standardized equation for a given speed. The City of Coppell uses all-red values that range between 1 and 3 seconds, depending on the intersection width and speed.
The installation of traffic signals follows a nationally standardized process that is outlined in the Texas Manual of Uniform Traffic Control Devices (TMUTCD). There is a set of criteria that must be satisfied before a traffic signal can be installed, most of which are based on traffic volumes. Not every street can be given a traffic signal, so traffic volumes are a large factor in determining which intersections will be signalized.
In addition, traffic signals must be spaced a certain distance apart in order to function well. The intersection of 2 major roadways is always assumed to be a future traffic signal location and then other potential locations must be spaced an appropriate distance away. As other traffic signals are added at minor intersections, it further limits the possible location of additional traffic signals.
Finally, the time frame for the installation of a traffic signal is primarily determined by the funding available to us each year. All of the intersections that meet the necessary criteria are prioritized each year based upon the amount of traffic they serve, an analysis of the conflicting movements, and other factors. The City then assigns the available funding to the top-ranked locations.
Please call Public Works Operations at 972-462-5150. If the intersection in question is eligible for a traffic signal, it will be added to a list of locations that we monitor on an annual basis. We will observe and collect the traffic volumes at all these potential traffic signal locations and see if they meet the nationally standardized criteria for justifying the installation of a traffic signal.
All of the locations that meet the necessary threshold will be prioritized based on traffic volumes, conflicting movements, and other factors. The City will then assign the funding available that year to the top-ranked locations.
It is not possible to install a traffic signal at every intersection for numerous reasons, so a particular intersection may not be eligible for a traffic signal. If it is eligible, it may take years before it reaches the top of the priority list for installation.
At any intersection, we recommend that citizens take an alternative route instead of making a maneuver that makes them uncomfortable. Whether an uncontrolled intersection is a candidate for a traffic signal or not, it may be necessary for motorists to take an alternative route during busy times of the day instead of making a left-turn or going straight across an intersection. For example, motorists can turn right and then make a U-turn at another location.
Please contact Public Works Operations at 972-462-5150 to report a malfunctioning school zone warning flasher.
The City of Coppell no longer allows speed bumps/humps to be installed on any public street. The Fire Department, the Police Department, and the Public Works Department have considered them in the past and discussed them with City Council and the City has decided not to use them.
In short, they are a hindrance to emergency vehicles, cities have been held liable for damage caused by them, they do not always have the intended effect (because some people will speed up between them), and they are very divisive within neighborhoods. Some residents on a street will want them, but others will not, and residents of nearby streets will not want traffic diverted to their street.
Studies have shown that for the humps to be effective, several must be installed on a street at a specific distance apart, which impacts more residents and further slows down emergency vehicles (it is estimated that each hump delays emergency vehicles 10 to 15 seconds).
Residential streets are designed to be a compromise between providing parking, allowing emergency access, and preventing traffic from driving too fast in front of homes. Residential streets need to be narrow to discourage people from speeding in front of people’s homes, yet they need to be wide enough to allow emergency vehicles to drive past cars that are parked on the street. It is important to note that residential streets are not intended to be wide enough to guarantee that traffic can flow in both directions at the same time.
The narrowest residential streets in Coppell are wide enough to have cars parked on both sides of the street and still provide a minimum of 10 feet between them (and more room is usually available when people have done a good job of parking). Passenger cars are 6 feet wide and fire trucks are 8 feet wide, so each can travel between the parked cars. Forcing cars to take turns traveling in each direction on a residential street is not considered to be a problem that needs to be corrected. In fact, this is a natural way to slow down traffic on a residential street (which people are often worried about).
Beyond the situations described, it is not legal to park in front of a fire hydrant or too close to a crosswalk. If there are some cars that chronically park in these areas, we can observe the situation and post a No Parking sign if it is warranted.
If there is an issue with a parked car that seems abandoned, please contact Code Enforcement at 972-304-3590.
According to state law, the speed limit on residential streets is 30 miles per hour (mph) whether a sign is posted or not. Vehicle speeds are notoriously difficult for pedestrians to accurately guess, so we suggest you stand in your yard and have someone drive by at 30 mph so you can see what a car driving the speed limit looks like. If you believe traffic is going faster than 30 mph on your street, you can contact the Police Department at 972-304-3600 to request that they place their radar speed trailer on your street and/or conduct a directed patrol. You can also call Public Works Engineering at 972-304-3679 and request that we conduct a speed study on your street.
The speed study will determine the actual speeds of cars throughout the day. Depending on the results, we can install additional 30 mph speed limit signs, increase the visibility of a pedestrian crossing, or we can ask the Police Department to conduct a directed patrol during times when speeding is occurring.
We can also suggest a Home Owners Association (HOA) education campaign (because it is typically the residents of your neighborhood who are speeding because they are so familiar with the streets). In rare cases where speeds are high, the City can allow the neighborhood to install and maintain a permanent radar speed board.
The City of Coppell does not install speed bumps or humps on public streets, nor do we install stop signs to control vehicle speed (see more detailed responses about these items elsewhere on this site). The City also does not lower the speed limit on individual residential streets; instead, the City maintains a consistent residential speed limit across the City and in line with state law.
In order for 2 lanes to turn right, the intersection needs to have 3 lanes on the roadway they are turning onto. This allows for the different turn radius capabilities of various vehicles (such as trucks), as well as giving drivers more leeway in making the maneuver adjacent to another car turning right at the same time.
Most of the signs are maintained by Public Works Operations, but there are some Home Owners Associations (HOAs) that install and maintain their own signs.
The City of Coppell does not install "Children at Play" signs. Almost every neighborhood in Coppell has a lot of children and the sign would technically need to be installed on every block of every street, which is not feasible (and would render the warning sign meaningless). It should be an assumption of every driver on any neighborhood street or alley that children live here and they should drive defensively.
If you would like to request a STOP sign, please call Public Works Operations at 972-462-5150. We will conduct a traffic study at the intersection to determine if a STOP sign is a warranted base on national traffic engineering standards.
Please keep in mind that the City of Coppell does not install STOP signs to control vehicle speed, which is also a national traffic engineering standard. Primarily this is because motorists subconsciously or consciously come to realize that’s the purpose of the STOP sign and they begin to disregard it. They will begin to roll through the STOP sign when no traffic is present and then that diminishes the authority of all STOP signs in the neighborhood. In addition, motorists will often speed in between these STOP signs to make up the time they feel they have lost.
All of this reduces the safety of the neighborhood. Instead, according to national traffic engineering standards, we only install STOP signs when the intersection meets certain STOP sign warrants based on traffic volumes, sight distance, etc.
Public Works Operations maintains most of the pavement markings within the City. They can be reached at 972-462-5150. If you’re inquiring about pavement markings at major intersections like SH 121 or I-635, please contact the Texas Department of Transportation for more information.
Stop here on red tells drivers that they have to stop where the stop line is, even if the intersection looks like the driver should stop elsewhere, such as near a traffic signal.
The City of Coppell Public Works Department will pick-up debris from the roadways within the City limits that are impeding the travel of vehicles and pedestrians. We can be reached at 972-462-5150.
The City of Coppell Public Works Department will re-locate tree limbs or branches that are impeding the travel of vehicles or pedestrians on a walkway or roadway.
If the tree that the limbs/branches belong to is a City tree, we will remove them completely. If the tree that the limbs/branches belong to is a Home Owners Association (HOA)/resident’s tree, we will leave the limbs and branches at the base of the tree and it is their responsibility to dispose of them.
Republic Services will pick up bulk items under certain regulations. For more information, please see the Bulk Trash Pickup and Junk Removal page to schedule the pickup and find out more information on what can/cannot be picked up.
Mailboxes owned and maintained by the United States Postal Service (USPS) should have the picture of the U.S. Postal Service Eagle or a statement similar to "Property of United States Postal Service" on the side. If the local post office does not service the mailbox, this means the property owner/Home Owners Association (HOA) or manager is responsible for the maintenance.
Homeowners/Home Owners Association (HOAs) or Managers should contact their local post office by calling 800-275-8777 to report any issues and coordinate work with federal property. Visit the USPS page.
Most likely, your water meter is inside a meter can that had a metal round lid on it. The metal lid has been replaced with a black plastic round lid. Your meter can is most likely located near the curb next to the sidewalk at the front of your property.
A meter key is the key that helps to open your meter can in order to access your water meter. They can be purchased at most hardware stores. In an emergency, you can use a meter key to open your meter lid and turn off the water to your home, but please always call Public Works Operations to let us know at 972-462-5150.
It is usually located near your house in the front flower beds, but you may need to call a professional plumber out to your home to determine the exact location of the shut-off. When looking, we suggest looking in the area where the outside faucet is located. Probe in this area – approximately 2 to 4 feet from the house and 4 feet on either side of the faucet. When located it is a good idea to mark the spot with something for future use.
The green plastic lid covers the irrigation double-check and is the homeowner’s responsibility. The City does not access this box to turn on/off irrigation, but a homeowner may use the valve(s) inside to do so. These valves have a tendency to become rusted and stick over time due to the water settling in the irrigation box from watering the yard.
Your water meter is what registers the amount of water coming into your home. The main City water supply comes from the street to your water meter and then up to your house. The City maintains the main City water supply lines and your water meter up to the quest fitting which is on your side of the meter can. The maintenance of the water that comes after or out of the meter up to your home is your responsibility.
Your irrigation box is what houses the controls for your irrigation system. There is a double check valve inside the irrigation box that will allow you to turn off just the irrigation system. You maintain your irrigation system and the irrigation box. The city, as a courtesy, will shut off the double check valve if there is a major leak or water loss.
Water lines carry water to your house and/or business. Also, water lines are pressurized.
Sewer lines carry wastewater away from your house and/or business. Your sewer lines are not pressurized, they are gravity fed (the City does have some pressurized sewer mains, called sewer force mains).
Wastewater (sewer), is the used water that goes down the drains inside our houses and businesses. The wastewater portion of your bill pays the costs associated with cleaning wastewater and returning it to the Trinity River.
Immediately call Public Works Operations at 972-462-5150 to have someone dispatched to the address. If it is after hours, the call will be forwarded to the after-hours technician. He/she will call back within 15 minutes to get all details to respond. It is important to speak clearly and slowly when leaving your name, phone number, and address. If the technician cannot understand the message, it delays the response time. The is no charge from the City for an after-hours call.
Sewer gas can enter a building when the water located in a trap in the building evaporates. All fixtures that are connected to the sewer system must have traps on them. The water normally retained in the trap forms a barrier, keeping the gases from migrating from the sewer lines into the building.
A City sewer cleanout is a pipe with a cap that provides access to the sewer line so that blockages can be removed and it is usually located out near the sidewalk in front of your house.
A residential sewer cleanout is s a pipe with a cap that provides access to the sewer line so that blockages can be removed and it is usually located up near your house, maybe at your flower beds.
A manhole is an opening to a confined space such as a shaft, utility vault, or large vessel. Manholes are often used as an access point for an underground public utility, allowing inspection, maintenance, and system upgrades.
A Sanitary Sewer Manhole is used as an access point for underground Sanitary Sewer lines, allowing inspection, maintenance, and system upgrades.
A Storm Drain Manhole is used as an access point for underground Storm Drain lines, allowing inspection, maintenance, and system upgrades.
There is nothing that the City can do about the cockroaches coming out of the sewer/storm drains. As warmer/hotter weather approaches, the insects will migrate to places with cooler temperatures. Chemicals and pollutants cannot be sprayed down the drains as this water flows into creeks, rivers, and lakes.
Stormwater is surface water that flows across the land into creeks, rivers, and lakes. The purpose of the stormwater program is to reduce the pollutants to the maximum extent practicable.
For emergencies such as an immediate threat to the public please call 911. For all others, please call Public Works Operations at 972-462-5150.
The problem exists when improper disposal of yard waste gets washed into the creeks. This can increase nutrient levels that encourage algae growth and decrease oxygen levels; both decrease the water quality.
Yellow fire hydrants are public and red fire hydrants are private, meaning that the red ones are installed and maintained by personal properties/businesses. Business properties are required by the Standard Construction Details to have a certain number of fire hydrants on their property based on the square footage of the property.
Yellow fire hydrants are public and are used and maintained by the City. These hydrants are flushed on an annual basis to ensure that the proper flow and quality of water are maintained for fire services and public drinking water.
PSI stands for Pounds per Square Inch of pressure. The standard PSI for a home in Coppell is 35 PSI to 80 PSI. If your pressure is low, it can be caused by many things. Simple problems like the shut-off valve being closed or a faucet being blocked can cause low water pressure. More serious issues like plumbing blockages or water leaks decrease water pressure, too.
If your pressure is high, it can cause leaks, pipe damage, and wasted water. A Pressure Reducing Valve is needed at your water meter if the PSI is 80 or higher.
Call Public Works Operations at 972-462-5150.
The City of Coppell purchases its water from the City of Dallas. Dallas’ drinking water comes from six lakes:
Of the six lakes, Dallas only owns and operates Lake Ray Hubbard. Additionally, Dallas has water in Lake Palestine, approximately 90 miles southeast of Dallas. Lake Palestine is currently in the process of being connected to Dallas’ system, with an anticipated connection date of 2027.
The 2014 Dallas Long Range Water Supply Plan (PDF) includes recommendations and alternative water management strategies to meet the Dallas’ and its customer’s needs through 2070. These recommended water management strategies include conservation, reuse, and new surface water. Dallas also has up to date water conservation and emergency water management plans.
The most likely reason for the taste in my water is algal bloom. This taste should fade away as the weather gets colder and the algae dies off.
In the summer, when there is light from the sun and plenty of warmth, algae can bloom on the surface of lakes, reservoirs, and other water sources. While the bacteria is scrubbed from the water during the water treatment process, the moldy taste the algae imparts to the water can be detected at extremely microscopic levels. Some people are especially sensitive to mildew and musty tastes in food (I noticed this well before my husband did, for instance) and it can affect them more.
Occasionally the water has an earthy, musty or fishy taste and odor. These seasonal phenomena can be caused by the bi-annual turnover of our City reservoirs, or with the presence of varied algal blooms in the reservoirs or rivers. It is important to note this taste and odor poses no health concern but one of aesthetic quality.
Based on the water situation at the time of the request, permits may be granted for new lawns or landscaping, vacations, or other situations. View the Variance Request form. To apply for the variance, print the request form and fax the filled out form to Public Works Operations at 972-462-5199, or mail to 816 S Coppell Road. If you would like to speak to someone concerning this request or have a Variance Request Form mailed to your home or business, please call 972-462-5155.
Any person who violates the Ordinance can be guilty of a separate offense for each day or portion of a day during which the violation continues. The Ordinance sets the penalty fine at $200 for each offense.
These flags are to indicate locates for electric, gas, or cable/internet lines so that whatever work is being done does not hit one of these lines. Usually, the red is for power, the yellow is for gas, and the orange is for communication.
Residents and contractors are able to call 811 and have locates marked within 48 hours. Residents can call them in after applying for a permit through Building Inspections for any work that they are planning to do. Contractors call them in if they are completing work for a resident or if they are completing work for the City.
Please call 811 or use the Texas 811 website to request locates for your home address or business.
A Water and Wastewater Rate Study was completed in October 2017 that provided professional recommendations on the rate structure that is required to maintain the current level of service to our customers, to reflect the continual increases from Dallas Water Utilities (DWU) and Trinity River Authority (TRA) for water and wastewater service, and to provide for capital improvements on our aging infrastructure. Water and sewer rate increases are happening not only in Coppell – this is an issue nationwide. Compared to surrounding cities, Coppell remains very competitive.
Yes, the base rate is now determined by the size of your meter. Approximately 96% of our residential customers have a 5/8-inch meter. Effective February 1, 2018, the base rate for a 5/8-inch meter increased from $20 to $21. Only four percent of residential customers have a larger meter. Bases rates for the different sizes are listed in the tables at the top of this page.
The base rate is based on the size of the meter because larger meters have the ability to place a greater demand on the water system. Establishing a base rate on the size of the meter is consistent with how Dallas Water Utilities (DWU) charges cities. Each city pays a demand rate based on the volume it can demand from the system, which may not equal what the City actually requests or uses.
Larger meters are often installed to accommodate home fire sprinklers, irrigation systems, and homes with more water fixtures. The size of the meter installed is determined by the builder or engineer who designed the home, not by the City. The meter size installed is determined to be the size necessary for the volume and pressure necessary to accommodate the property’s water fixtures, however, downsizing a meter is an option.
However, if a 1 1/2-inch or 2-inch meter is currently installed, the City’s Utility Operations Department recommends downsizing to no smaller than a 1-inch meter. A noticeable difference in volume and pressure may be experienced if the irrigation system and other water fixtures are running at the same time.
It would be necessary to enlist a plumber to change the meter. The plumber would assess the situation and inform you of the impact of downsizing your meter based on your particular home and if any adjustments to piping would be necessary. The plumber would need to obtain a permit from Building Inspections prior to exchanging the meter and then request an inspection after the meter is installed. A new meter can be purchased from Building Inspections. The cost of a 1-inch meter is $299.25, while a 5/8-inch meter is $178.50.
The number of people affected by the widespread power outage continues to fluctuate, but as of 7:30 am on February 16: There are 4.4 million people without power in Texas, 1.1 million are in Oncor’s service area, and of those 9,200 are from Coppell.
Capacity/utilization, staffing, and resources are the primary drivers that would impact decision-making on any additional warming centers within the City.
We are not yet close to hitting the building capacity for the warming center at The CORE. While we expect an uptick this evening, our total visitor count from 6:30 pm February 15 to about 1 pm February 16 was 112 total, with 65 visitors on site. We have plenty of room to accommodate additional residents.
We are currently pulling staff members from other departments to make sure we have 24/7 coverage for the warming center. We want to ensure that we are not encouraging our staff to get out onto the roadways unless they must. Additionally, our employees are experiencing the same power and connectivity issues that our residents are facing, even if they live in other communities. Staffing for a second warming center would be a challenge to accommodate with assurance of safety and smooth operation.
we are balancing everyday services with emergency needs and are limited in our ability to add additional responsibilities to our teams. Many teams are currently on abnormal shifts to ensure that we have 24/7 coverage for all of our services.
we have finite resources to keep the current service levels operational without adding more. For example, things like generators, fuel, and food/water are currently measured to sustain operation through the extreme weather event. Diverting those finite resources to a secondary warming center would mean that we run out of resources before the weather event has ended.
The Arts Center generator is not connected to HVAC, meaning that the generator would not regulate the temperature in the building. The City is also being mindful of generator power and is currently only using it at critical locations.
The Arts Center was closed on Monday, February 15, and no staff were on site throughout the day. When the power went out in our area, the backup generators were automatically activated. We have since been able to dispatch staff to the Arts Center and have corrected this issue.
Yes, the City has evaluated the power distribution in its building to ensure that it is only utilizing generator power at necessary locations such as our critical infrastructure and the warming center.
The City is in contact with the American Red Cross and other emergency aid networks and is working to gather a list of shelters in our area as they become available. We will update our website with information as it is provided. Additionally, the City must receive resources and staffing from the county and state before a shelter can be established.
All visitors utilizing the warming center are requested to wear face masks and practice appropriate social distancing from members of other households inside the center. We are asking people to be considerate of others, self-monitor, and practice all the appropriate safety measures (wearing masks, washing hands, and social distancing) that have become habits by now.
No, the City has no control over the power grid. The Electric Reliability Council of Texas (ERCOT) handles the generation of electricity while Oncor distributes power to customers. Additionally, Oncor maintains the electrical infrastructure within the city.
Yes, the City began treatment of the roads on Saturday, February 13, and has continued treatment throughout this extreme weather event. The City uses a chemical pre-treatment that is more effective and less harsh on the environment than salt. The areas that are targeted for treatment are intersections, bridges, and major roadways.
As of Tuesday, February 16, at 3 pm, the warming center does have WiFi available for visitors to use.
Both the Fire and Police non-emergency number is 469-289-3270.