Get to Know Your H2O

Coppell residents have access to data that gives them an increased understanding of their water consumption. In turn, City staff are better equipped to assist customers.

The information available through the customer portal allows customers to more closely monitor their water consumption and adjust their usage accordingly. In turn, it provides the City more accurate utility analytics and customer consumption data, better meter data management, increased customer transparency, a reduction in water loss, a reduction in labor costs, a baseline for distribution leak detection and the ability to send alerts and messages to customers. In short, customers are given the tools and data they need to better plan and Get to Know Your H₂O.

Through the customer portal, you can monitor water usage, set water budget and water consumption threshold alerts, view comparative data, set leak alerts and opt-in to notifications. Consumption data is updated multiple times throughout the day on an internet-based customer dashboard that can be accessed from a computer, tablet or smart phone.