Customers are billed monthly for water, sewer, and garbage services. Payment is due no later than twenty days from the billing dates. After the 20th day, a 10% penalty will be assessed on the balance. If payment still has not been received within approximately 10 days after the penalty date, your service will be disconnected. Additionally, there will be a $20 reconnect fee to have your service reinstated.
To avoid service being disconnected and being assessed the reconnect fee, customers unable to pay their bill in full by the due date should contact our office to make payment arrangements. Payment arrangements are done on a case-by-case basis. Customers may complete and sign a payment arrangement agreement in person or via fax.
Utility Payment Options
The front window of the Utility Billing division is open to the public. Options are available to pay utility bills without coming inside of Town Center:
- Payment Kiosk, located in the parking lot of Town Center, 255 E. Parkway Blvd., is available 24/7 and allows for cash, check and credit/debit card payments for utility bills. The kiosk replaces the bill payment drop box and provides residents with a more secure way to pay for City services. Read the FAQs!
- Mail payments to:
City of Coppell
P.O. Box 9478
Coppell, TX 75019
- Pay utility bills online (Visa, Mastercard, or Discover credit and debit cards)
- Sign up for bank drafts through the CSS Portal
Electronic Bank Drafting Service
Customers may elect to have an automatic electronic bank draft occur for monthly water bill payments. Customers selecting this option will receive a monthly bill stating "Amount Due will be Bank Drafted - DO NOT PAY." Your bank will deduct the water bill amount approximately two to three business days prior to the due date printed on your bill. There is no charge for this bank draft plan and the draft option may be discontinued at any time by simply notifying the City in writing. Sign up for bank drafts through the CSS Portal. Don't want to sign up for the portal first? You can fill out the Electronic Bank Drafting Service set up form (PDF) instead.
The City of Coppell has discontinued a voluntary donation program that was payable with the monthly water bill. Individuals and businesses wishing to donate to the City will need to contact the department responsible for the program they would like to assist.