Utility Billing

Please note: the CSS Portal will be unavailable from September 14-15, 2023, for necessary maintenance. Late payment penalties will be waived in September. Users will need to reset their passwords once the upgrade is complete. Review password reset instructions (PDF). 

We apologize for the inconvenience! Learn more or view the FAQs.

Utility Assistance

Accounts with a past due amount may be disconnected. To avoid an interruption in service, please remit the amount due on your last bill. If you need further assistance, please call Utility Billing at 972-304-3695 to discuss payment plans to prevent the disconnection of service for non-payment.

Documents

  1. How To Set Up and Use Your Utility Billing CSS Account Instruction Manual
  2. Leak Repair Affidavit (PDF)
  3. Set Up Bank Draft (PDF)
  4. Bank Draft Cancellation (PDF)
  5. Residential application (PDF)
  6. Utility Billing Service Agreement (PDF)
  7. Commercial Application (PDF)