- City Departments
- Utility Billing
Citizen Self Service (CSS) Portal
The City of Coppell has upgraded its utility billing system to help us better serve you! Learn about the Utility Billing system and register for the online portal.
Get to Know Your H2O
Learn about your advanced water meter and sign up for the customer portal to Get to Know Your H2O!
Use this page as an educational resource for all of your water related questions from how to track down a leak to typical indoor water usage.
Pay Bill Online
Pay your water bill online.
Learn how to use the utility and permit payment kiosk located in the parking lot of Coppell Town Center.
Learn how to pay your bill and set up automatic draft services.
Read through the Texas Utilities Code to learn about disclosing personal information.
Senior & Disabled Persons Water Rate Discount
Senior Citizens (age 65 and older) or disabled persons qualify for a 10% discount on the water bill for a residential account held in their name for which an over 65 homestead exemption or current lease is held in their name. No need to apply - simply email a copy of your drivers license to Utility Billing.
Service Set Up & Disruption
Set up your new residential utility account or contact us if you notice a service disruption.
Water, Sewer & Garbage Rates
The City of Coppell bases its water rates on meter sizes and employees a seasonal water rate structure to encourage conservation.
Temporary Fire Hydrant Construction Meters
Temporary fire hydrant construction meters are available to contractors working in Coppell during the life of their project. View some guidelines and rules when utilizing a meter.
Effective April 1, 2023, the City of Coppell uses winter averaging to bill for residential sewer service. Learn what winter averaging is, how rates are calculated and the benefits of this billing method.
Accounts with a past due amount may be disconnected. To avoid an interruption in service, please remit the amount due on your last bill. If you need further assistance, please call Utility Billing at 972-304-3695 to discuss payment plans to prevent the disconnection of service for non-payment.